Case Study
DentoraCare Smiles
DentoraCare Smiles’s $95k Debt Collection Journey With Recuvery
Overview
DentoraCare Smiles, a trusted leader in family and cosmetic dentistry, is committed to delivering exceptional dental care.
Headquartered in Austin, Texas, DentoraCare Smiles has been serving its community for over a decade. However, like many healthcare providers, DentoraCare Smiles faced persistent challenges with accounts receivable, including delayed payments and rising overdues.
To address these financial bottlenecks, DentoraCare Smiles partnered with Recuvery, a leading platform offering tailored collection solutions. By integrating Recuvery’s comprehensive debt recovery system, DentoraCare Smiles transformed its approach to accounts receivable management, ensuring steady cash flow while preserving patient relationships.
Results DentoraCare Smiles Achieved with Us
$95K
Collected in 120 Days
40%
Drop in Overdue Rate
90%
Patient Satisfaction Maintained
60%
Increase in Efficiency
Challenges Faced by DentoraCare Smiles
Mounting Overdue Accounts
DentoraCare Smiles struggled with over $120,000 in unpaid patient balances over a six-month period. Traditional methods of manual follow-ups and reminders were time-consuming and provided limited results.
Difficulty in Negotiating Settlements
Patients often required flexible payment plans or settlements, which DentoraCare Smiles lacked the resources to handle efficiently. This led to missed opportunities for recovering overdue payments and maintaining good customer relationships.
Lack of Real-Time Insights
DentoraCare Smiles' team operated without clear insights into their accounts receivable activities. This lack of visibility blocked effective decision-making and slowed the overall recovery process.
How Recuvery Addressed DentoraCare Smiles' Challenges
Automated Reminders to Reduce Overdues
Recuvery implemented its automated communication feature, sending timely payment reminders via email and SMS. Within the first 90 days, overdue account notifications increased by 65%, significantly improving patient engagement.
Negotiation & Settlement Support
Leveraging Recuvery's expert negotiators, DentoraCare Smiles offered patients flexible and mutually beneficial settlement plans. This approach recovered 78% of outstanding balances while maintaining patient satisfaction.
Insights Through the Intuitive Dashboard
Recuvery’s advanced dashboard provided DentoraCare Smiles with real-time analytics on payment patterns, overdue rates, and recovery progress. This allowed the team to focus on the most important accounts and effectively monitor their collection efforts.
Round-the-Clock Collections
With 24/7 operational capabilities, Recuvery ensured that collection efforts continued without disruption, reaching patients during optimal hours for response.
DentoraCare Smiles’ Success with Recuvery
$95,000 Collected in 120 Days
DentoraCare Smiles recovered over 79% of its pending balances within the first four months of partnering with Recuvery.
Overdue Rate Dropped by 40%
Timely reminders and personalized payment options significantly reduced the number of overdue accounts.
90% Patient Satisfaction Maintained
Flexible and empathetic negotiations ensured that patients viewed DentoraCare Smiles not just as a service provider but as a helping partner in their financial well-being.
Increased Efficiency by 60%
By automating reminders and settlement processes, the administrative workload on DentoraCare Smiles’ team decreased, freeing up resources for core operations.
What DentoraCare Smiles Says
“Recuvery has revolutionized how we handle overdue accounts. Not only have we seen a remarkable improvement in our cash flow, but we’ve also managed to strengthen our relationships with patients.
The insights provided by the dashboard have been a game-changer, helping us track progress and prioritize effectively. In just 120 days, we recovered nearly $95,000 in unpaid balances—a result we never thought possible. Recuvery has become an indispensable partner for our practice.”
— Team DentoraCare Smiles